TTJ Auto Assistance Ltd t/a Cumbria Recovery Service – Terms & Conditions of Business

Effective Date: 21/03/2026

1. The Company

‘The Company’ means TTJ Auto Assistance Ltd t/a Cumbria Recovery Service, a company registered in
England and Wales with Company Number 13233166 whose registered office is at 106 Castlesteads
Drive, Carlisle, Cumbria, England, CA2 7XD (hereinafter ‘the Company’) and all customers herby
agree to be bound by these terms on their own behalf and (where applicable) on behalf of their
agents, customers or principals.
2. Dispute Resolution.
Should a customer dispute any charge made by the Company in respect of work carried out or part(s)
supplied then initially that dispute shall be determined by reference to a senior manager or the
director. Queries should be addressed to cumbriarecoveryservice@gmail.com. All reasonable steps
will be taken by management to address any such query and resolve the matter.
3. Release / Collection of vehicles in the Company’s custody and control.
The Company will only release the vehicle to the customer after payment has been made, unless in
writing by the customer to release the vehicle to the customer’s agent who will arrange payment.
4. Time is not of the essence.
While the Company will use its best endeavours to comply with any attendance / completion date
and time suggested or stipulated, the Company will not be bound to complete / attend. Any mention
of any date and time shall be construed as no more than a guide or estimate and without prejudice
to the generality of the foregoing no responsibility can be accepted for any delays caused by other
means or the late supply of parts beyond the Company’s control.
5. Driving or moving of vehicles by the Company’s Employees, Servants or Agents.
Customers vehicles are driven or moved by the Company’s servants or agents and the customer duly
authorises them to do so. The Company carries adequate insurance to cover risks associated with
such driving or movement of any vehicle in their custody or control.
6. Delay.
The Company will do its utmost to attend / repair / deliver / collect the vehicle by the date and time
requested but cannot accept any responsibility for delays resulting from the non or late availability of
spares, or other reasons beyond its control.

7. Cost Estimates.
A verbal estimate does not constitute an offer to do the work at that price quoted and is not to be
taken as legally binding in any way, but only as an approximate guide to the cost of work undertaken.
A written estimate given for the attendance / repair / collection / delivery shall be provisional and
will be subject to variation in the price of parts material between the date of estimate and the date
of service. It will also depend on further service or parts which are found to be necessary. A charge
may be made for an estimate.
8. Guarantee.
The Company will guarantee all repair work against failure of materials or workmanship for a period
of three months or 3,000 miles, whichever first occurs, provided that the vehicle is taken back to the
Company, or a third-party repairer authorised by the Company. This however EXCLUDES all roadside
and temporary repairs and customers are advised to have any temporary or roadside repair work
checked immediately following such works being undertaken before any vehicle is returned to usual
use or service.
9. Limitation of Liability.
a) The Company will take responsible care of the vehicle, while in its custody. This duty does not
extend to items of personal property or business goods left in the vehicle. Customers should
therefore ensure that all valuable items of personal property or business goods are removed from
the vehicle prior to storage or commencement of repairs.
b) Whereby agreement with, or on the instructions of the customer, the vehicle is left outside the
Company’s or other premises, before or after normal business hours any risk or damage howsoever
occasioned, will be the customers responsibility.
10. Lien.
The Company shall have a general lien over all property of the customer lawfully in its possession for
the indebtedness of the customer to the Company. The Company shall also have a right of sale by
public auction without reserve over all such property if such indebtedness is not paid within 3
months of being notified by letter sent Recorded Delivery to the customer’s last known address.
Following such a sale the Company will after deducting all sums due pay the balance (if any) of the
proceeds to the customer.

11. Payments.
a) Cash Customers. Unless other arrangements have been agreed, all roadside assistance, repairs &
charges must be paid in full before deployment or collection. Payment can be made via BACs or by
Debit / Credit Card.
b) Account Customers. Unless other arrangements have been made, all payments are due 30 days
end of month.
c) Suppliers. Unless other arrangements have been made, all payments due will be made by the last
day of the month following the month in which the invoice is dated.
12. Cancellations.
Immediately upon placing a job with us, we will deploy resources both internally within the control
team building the job and placing it with our own resources or outsourcing to a subcontractor. The
customer accepts that by undertaking this work and prioritising internal resources or engaging
external contractors, costs are incurred that may not be refundable. Accordingly, the customer
accepts that by placing a job with us, they may be charged even if the job is subsequently cancelled.
The management of the Company’s discretion is final in this regard and therefore customers should
only place jobs with the Company on the basis that they understand that by doing so, costs will be
incurred and payable. Payment can be made by via BACS or by Debit / Credit Card. In respects of all
goods supplied by the Company on credit, upon payment by BACs or by Debit / Credit Card the legal
title to such goods shall remain the Company’s until payment from the customer has been received
in full; The Company may not release a vehicle or goods until payment has cleared. The Company
may require a guarantee of payment for non-account customers before any work is undertaken.
13. Right to Refuse Work.
The Company reserves the right to refuse to carry out any work on any vehicle which, in its opinion,
it considers to be unroadworthy or work which would make the vehicle unsafe. It may refuse to carry
out work which might have a detrimental effect on other parts of the vehicle. The Company reserves
the right not to carry out any action which is unlawful or may lead to prosecution of the Company or
Company employee.
14. Replacement Parts.
All parts replaced, other than those exchanged replacement parts, or those subject to a warranty
claim, become the property of the Company unless the customer requests their return prior to
commencement of repairs.
15. Storage Parking.
If the vehicle is not collected immediately, daily storage charges at the prevailing rate (available on
request) may be imposed as if the vehicle had been left for storage.

16. Third Party Contract Obligations.
Where third party contractual obligations occur i.e. Police Contract Scheme, then the terms and
conditions which apply (including associated charges) will apply and supersede these general terms
and conditions.
17. Sub-Contracting of works.
The company is entitled at all times and without giving notice to the customer to sub-contract all or
any part of the servicing, repair, roadside assistance, recovery, collection, delivery and any other
maintenance work the subject of this contract to a specialist or other repairer.
18. Uncollected Goods.
The Company may exercise its rights as regards uncollected goods under the Torts (Interference with
Goods) Act 1997 and if the goods are not collected when the work is completed or before any notice
to that effect expires, the Company may proceed to sell the goods subject to any notice under the
Act. In this event the vehicle will be sold at best market price and after deduction of the cost of work
carried out, plus any other charges and expenses in connection with the sale, the balance will be
returned.
19. VAT.
Any VAT on the estimate is at the rate in force at the time the estimate was prepared. The VAT
charged at point of sale will be at the rate applicable at that time. Vat will be charged at the rate in
force on all invoices that are VAT applicable.